We have built up a network of best in class partners to help us deliver a service that meets your business expectations. Through many projects and operational situations, the team we have built is proven and exceptional at what they do. Together we can deliver a service that cannot be mirrored in terms of quality and price.
Best In Class Operations
- Through proven processes, change control and quality systems we are confident we can deliver a service that does not compromise your operation and is best in class.
- We measure ourselves against high standards and carry out monthly review meetings to analyse both individual and team performance. Continuous improvement at all levels within our team is our objective.
- Through our call centre, we can support your business 365 days / 24 hours per day and respond to all parts of Ireland within a standard of 3 hours. We carry a stock of critical spares to ensure fault restoration at first visit.
- We understand an issue on your site is a high priority and will resolve all issues efficiently and work with you closely until you are satisfied. We follow all incidents up with a detailed investigation and a management review.
- We continually look to introduce new ways of delivering solutions either through new technologies or process re-engineering.
We are innovative and dynamic and we continually challenge ourselves to deliver cost-effective solutions that enhance our customers’ experience.
We believe through good communication we can build a sustainable partnership and understand the importance of information good or bad to support management decisions. We don’t encourage a blame culture in our team and ensure all our people are open and honest with us and you. We will work with your team to agree on a format for communications that will support a strong relationship.