Partnering with Secto
Selecting and managing subcontractors in a transparent manner is critically important to Secto. We have a specific procedure within our Integrated Management System (IMS) that governs this selection and management process. We follow a rigorous process while selecting subcontractors, based on their suitability, skill set and accreditations — making sure they align with the requirements of Secto and our clients.
Best in class partners
Secto only uses approved subcontractors and service providers who are committed to working safely — to both legislative and Secto requirements. We only select subcontractors who prioritise the safety, health and welfare of all people on or around the site.
Subcontractors must adhere to the same site quality requirements, audits, near miss reporting etc as direct employees. We continuously audit our subcontractors to ensure they comply with our policies, IMS and all contractual requirements.
Through proven processes, change control and quality systems we are confident we can deliver a best-in-class service that does not compromise your operation. We strive for continuous improvement at all levels within our team.
Our process
We continually challenge ourselves to deliver cost-effective solutions — enhancing customer experience through innovation.
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Get in touch
After you submit the contact form below, a member of our team will be in touch. If we decide we’d like to partner with you, we then progress to the vetting procedure stage.
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Vetting procedures
All potential subcontractors must provide a self-appraisal questionnaire, as well as details of financials, pricing, accreditations (BSI, ISO, etc), available resources, SHEQ assessment and their ability to upscale at short notice.
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SHEQ assessment
The SHEQ assessment must include a company safety statement, risk assessments and method statements, as well as company policies, training records, insurance details, operational procedures and certification for plant and equipment.
Frequently asked questions
A contract is put in place with successful subcontractors, which includes back-to-back SLAs, KPIs and other conditions. This will ensure that all requirements are met. Once a subcontractor has been appointed, specific processes are followed throughout a contract to drive performance and quality.
These processes include:
- Financial management of the sourced services
- Management of agreements governing the sourced services
- Performance monitoring to verify that service commitments are being met
- Problem and incident monitoring and resolution
- Service change management
- Service performance — target vs actual
- Stakeholder feedback collection and analysis
- Service value analysis
All personnel assigned to Secto contracts, regardless of whether they are a direct employee or a subcontractor, receive detailed induction training to outline their responsibilities when working on a contract. Their responsibilities include complying with our Health and Safety, Environmental and Quality Policies and Integrated Management System.
Performance of all subcontractors is tracked continuously — we assess performance on an ongoing basis and give them the required training to ensure they can deliver to Secto’s exacting standards. Secto’s SHEQ and Account Managers offer feedback on subcontractors’ performance, and help identify potential areas of improvement.
Subcontractors are given a six-month probation period, during which we closely monitor them to ensure works are being conducted in line with both the client’s and Secto’s requirements. We hold bi-monthly forums with all subcontractors to discuss their performance, overall status of the contract, areas for improvement, any challenges they are facing and how we can provide additional support. The format is an open session and is attended by a SHEQ Officer, Contract Manager and key management staff from the subcontractor.
Get in touch
Got a question? Leave us a message and we’ll get back to you.